These Terms & Conditions govern your use of the Dalston Flowers website and the purchase of floral products from our online platform for flower delivery in Dalston and the surrounding areas. Please review these terms carefully, as they outline your rights and responsibilities by accessing and using our e-commerce services. By placing an order through our website, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website or making purchases via our online service.
These Terms & Conditions apply to all customers using the Dalston Flowers online store to order flower arrangements and related products for delivery in Dalston and the surrounding areas. For the avoidance of doubt, 'Dalston Flowers', 'we', 'us', and 'our' refer to the provider of floral products through this website, and 'you' and 'your' refer to the user or customer. These Terms & Conditions do not apply to in-person purchases at our physical location.
Orders with Dalston Flowers can be made via our secure online store. To place an order, follow these steps:
All products are subject to availability. In the event that the specific flowers or arrangements ordered are not available, we will substitute products of equal or greater value and similar style to ensure timely delivery. We will make reasonable efforts to contact you if significant substitutions are necessary; however, we reserve the right to proceed with appropriate substitutions to fulfil your order for flower delivery in Dalston and the surrounding areas.
All prices displayed on the Dalston Flowers website are in pounds sterling (GBP) and include VAT at the prevailing rate, where applicable. Delivery charges are displayed during the checkout process and form part of the total purchase price.
Dalston Flowers accepts payment by the payment methods shown at checkout. Full payment is required at the time of ordering. Orders will only be processed upon receipt of full payment. By providing payment information, you warrant that you are authorised to use the chosen payment method.
The price of products and delivery charges are subject to change without notice, however, such changes will not affect orders already placed and confirmed unless there is a pricing error. In the event of a pricing or product description error, we reserve the right to correct the error and cancel your order, providing you with a full refund.
We offer online flower delivery throughout Dalston and the surrounding areas as indicated on our website. Deliveries are usually available on specific days and times, subject to our capacity and recipient availability. We aim to deliver orders on your chosen date, but exact times cannot be guaranteed unless otherwise stated. Orders may be delivered by our own team or reputable couriers.
It is your responsibility to ensure someone is available to accept delivery at the specified address. If the recipient is not available, we may attempt to leave the order in a safe location, with a neighbour, or leave a delivery note. Dalston Flowers is not liable for deliveries that cannot be completed due to incorrect information or recipient unavailability. Please review the delivery information provided at checkout for full details.
Cancelling Orders
If you wish to cancel your order, you must notify Dalston Flowers as soon as possible. We are generally unable to cancel orders that have already been prepared or are in transit. For same-day or next-day delivery, cancellations are unlikely to be possible once the order has been placed. For advance orders, cancellations within 24 hours of the scheduled delivery date may not be accepted. Refunds for cancelled orders are at our discretion, subject to the state of fulfilment and preparation.
Amendments
If you wish to change delivery details, recipient information, or the items ordered, please contact us promptly after placing your order. While we will do our best to accommodate amendments, changes cannot be guaranteed once an order has been prepared or dispatched. We reserve the right to charge for any additional costs incurred as a result of requested amendments.
Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted. If you are dissatisfied with the delivered product, please contact us as soon as possible (ideally within 24 hours of receipt) with photographic evidence. Where the product is deemed to be substantially not as described, damaged, or of unsatisfactory quality upon delivery, at our discretion, we may offer a replacement, credit note, or refund. This does not affect your statutory rights under UK consumer law.
Dalston Flowers reserves the right to accept or decline any order for any reason. If we are unable to fulfil your order (for example, due to stock shortages or delivery constraints), we will notify you as soon as possible and issue a full refund via your original payment method. We shall not be liable for any losses or damages resulting from order rejection or inability to deliver as requested, other than the reimbursement of the purchase price paid.
Dalston Flowers endeavours to ensure the quality and freshness of all delivered products. However, to the maximum extent permitted by law, Dalston Flowers disclaims all liability for any indirect, special, incidental, exemplary, or consequential losses or damages arising from the use of, or inability to use, our website or e-commerce services, including late deliveries or circumstances beyond our reasonable control (such as adverse weather, transportation disruptions, strikes, or supply chain issues).
Our total liability for any claim under these Terms & Conditions shall not exceed the price paid for the product or service giving rise to the claim. Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or to the extent such limitation or exclusion is not permitted by law.
Dalston Flowers shall not be liable for any delay or failure in performance of any part of the contract to the extent such delay or failure arises as a result of events or circumstances outside of our reasonable control, including but not limited to acts of God, war, epidemic, pandemic, fire, flood, severe weather, labour disputes, or disruptions to transportation and supply chains. In such events, we will notify you as soon as possible and work with you to find a suitable outcome wherever possible.
All content on the Dalston Flowers website, including images, product descriptions, logos, text, and graphics, is the intellectual property of Dalston Flowers or its licensors and is protected by copyright and trademark laws. You may not copy, use, reproduce, or distribute any content without prior written consent from Dalston Flowers. Use of the website for unlawful purposes or in a way that infringes on the rights of any third party is strictly prohibited.
Dalston Flowers collects and processes personal information in accordance with applicable UK data protection laws and our Privacy Policy. By placing an order on our website, you consent to the collection, use, and processing of your personal information for the purposes of fulfilling your order and delivering products. Please refer to our Privacy Policy (available on our website) for more details on how we use and protect your data.
These Terms & Conditions and any disputes or claims arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or relating to these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of the terms, which will otherwise remain in full force and effect.
Dalston Flowers reserves the right to amend or update these Terms & Conditions at any time. Changes will take effect once posted on our website. It is your responsibility to review these terms each time you make a purchase. Your continued use of our website and services constitutes your acceptance of any such changes.
These Terms & Conditions constitute the entire agreement between you and Dalston Flowers in relation to your use of our website and purchase of products via our online flower delivery service in Dalston and the surrounding areas. No other oral or written statement or representations are binding unless expressly incorporated herein.
If you have any questions about these Terms & Conditions, your order, or our online flower delivery services in Dalston, please contact us via the methods provided on our website. We are committed to providing excellent customer service and will aim to address your queries promptly and professionally.
Note: These Terms & Conditions apply to customers across Dalston and the surrounding areas using our online flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dalston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dalston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
