Returns & Refunds Policy at Dalston Flowers
Our Fresh Flowers Guarantee in Dalston
At Dalston Flowers, we are committed to delivering only the freshest blooms to homes and businesses in the Dalston area. As a trusted local florist, we pride ourselves on the quality and condition of every bouquet that leaves our shop. We understand the importance of delivering flowers that look and feel vibrant, so we offer a freshness guarantee for all our floral arrangements.
Damaged-On-Arrival Policy
We take every precaution to ensure your flowers arrive in pristine condition. However, if your order arrives damaged or not as described, please let us know as soon as possible, ideally within 24 hours of receipt. To help us resolve the issue quickly, we may request a photo of the damaged flowers and packaging. This allows us to assess the problem and ensure that similar issues are avoided in the future.
Freshness Window
Our arrangements are hand-prepared each day, using only the freshest flowers. We guarantee that your blooms will remain fresh for a minimum of five days from the day of delivery, provided that care instructions are followed. If you believe your flowers have wilted or perished prematurely during this period, please contact us immediately, and we will investigate the matter further.
Refund & Replacement Options
Your satisfaction is very important to us. If there is an issue with your order, we offer several options to make it right:
- Replacement: We can provide a fresh replacement bouquet at the earliest opportunity, using flowers of equal or greater value.
- Refund: In cases where a replacement is not suitable, we are happy to offer a full or partial refund to your original payment method, depending on the nature of the issue.
Every case is handled with care, and we always strive to resolve concerns promptly for all our Dalston customers, whether you're a long-time business client or a first-time home delivery recipient.
How to Make a Complaint
If you are unhappy with your experience, we encourage you to reach out. Most issues can be resolved by our team directly and swiftly. To help us address your complaint efficiently, please provide your order number, details of the concern, and any supporting evidence such as photos or delivery notes. We aim to respond to all complaints within two working days and will keep you updated throughout the resolution process.
Trusted Dalston Florist—At Your Service
Dalston Flowers is proud to serve the local community with integrity and care. Our family-run shop has built a reputation for reliability and quality over the years. From daily bouquets to special corporate arrangements, we’re dedicated to making sure you (and your recipients) enjoy the freshest flowers in Dalston, every time. If you have any questions, requests or feedback, our team is always ready to help. Thank you for choosing Dalston Flowers as your local florist—your trust means the world to us.
